Collections/Customer Service Team Leader

• Call Centre & Customer Service
• Team Leader
• Gold Coast
• Permanent / Full Time

26/6/2023

• Exciting new role opportunity
• Salary range of $70K – $80K plus Super plus Bonus
• Based in Southport – Great benefits including free parking

An outstanding opportunity is available for an experienced Collections/Customer Service Team Leader to work for this leading Finance organisation based in Southport. 

The role involves but is not limited to:

•       Acting as an escalation point for the team
•       Preparation and distribution of staff rosters
•       Reviewing operational performance – collections, activity & query          resolution
•       Team building – train, coach and motivate
•       Reviewing and implementing processes for operational efficiency
•       Facilitate regular communication through the business unit.
•       Provide hands on leadership
•       Liaise with external collection agencies  

The successful candidate will have:

•      Proven Team Leading experience in a dynamic and fast paced             environment
•      Highly developed leadership skills
•      An ability to build effective client relationship management
•      Knowledge of Collection/Customer Service Call Skills
•      Demonstrated commitment to continual customer service                   improvement
•      Provide ongoing support for internal and external customer                 enquires
•      Investigate issues from frontline customer contact
•      Building the overall team culture with encouragement

You will be a passionate team leader that leads by example.

On offer is an attractive Base + Bonus + Carpark working Monday to Friday.

Apply TODAY to join this great team culture.

For a confidential discussion please call Megan on 0412 611 190 or email megan@kbhsolutions.com.au